My downloaded zip file will not expand

View Original Translate. English Original X. View Original X. By: Support. Support 0 contributions. Issue: After downloading all the necessary installation files, the extraction locks and hangs when double-clicking one of the files to begin extraction and installation. Note: The status may appear as "Canceled". Causes: Corrupted installation files. Wrong operating system. Ask a question. User profile for user: Philbo62 Philbo More Less. Reply I have this question too I have this question too Me too Me too.

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Do you know which OSX I should use as I cannot test all of them to know the one works not being sure one will work any better. To download a large file 4Gb folder it takes about 3 days 72h when it does not stopped in the middle of the downloading process. Meaning the WD server looks to be very slow to deliver the files as it takes 72h.

What is the broadband upload speed on the network the My Cloud is connected to? When it comes to remote access, where the slowest connection is, is what will limit the overall speed of transferring files to or from the My Cloud. Because my broadband upload speed is very slow on the network the My Cloud sits on I would never attempt to remote download 4GB.

Remember that there are a lot of factors that go into how fast one can transfer. Not the least of which is broadband upload speed from the My Cloud to the internet, to to the speed of the hard drive within the My Cloud. One almost never gets the advertised speed when transferring files to or from the My Cloud, locally or remotely. Screen Shot at 9. One advantage of a local NAS network attached storage like the My Cloud versus Dropbox or other online storage sites is the one time only cost versus paying a monthly or yearly fee for online hosting services when storing large amounts of data beyond the small free amount they give out.

First and foremost the My Cloud is designed for use on the local network as a central storage repository that has limited remote access capabilities using the WD software and mobile apps, and has local network basic media serving functionality. It is stored nowhere else , and is not available if your MyCloud is turned off.

No copies are held on any WD data servers. What created the zip files? Can you not download the individual images without zipping? You showed a Speedtest result, but that is almost certainly the result for where your computer is, NOT for where the MyCloud is.

You need to know the uplink rate at that end, too. If both ends have 30Mbps uplink rates, then the transfer should only take about 30 minutes. You also need to understand how you have configured your MyCloud for remote access. Thank you very much for all these details but I believe this is not the product that fits my needs. Wish you good and hope so many of your your customers will sound better soon.

Best, Jehan. Neither Bennor nor I work for WD.